This Privacy Policy explains how LIGHTMGROUP ("we", "our", "us") collects, uses, stores, and protects information across our platforms, services, applications, and systems. By using our services, you agree to the practices described below.
Scope of This Policy
This policy applies to all LIGHTMGROUP platforms, including but not limited to:
This privacy policy covers both business clients (organizations) and end-users.
Information We Collect
We may collect the following categories of information:
A. Personal Information
- Full name
- Phone number
- Email address
- Address or business location
- Identification documents if required for verification
- Business or organization details
B. Account Information
- Username
- Password (securely hashed)
- Profile details
- Services subscribed or used
C. Client and Business Information
- Company legal documents
- License files
- Tax identification details
- Banking information for payouts or billing
- Uploaded files needed for verification, compliance, or service setup
D. Platform Usage Data
- Actions performed in the system (logins, updates, bookings, payments, edits, etc.)
- System logs
- User preferences
- Browser language
- Time zone
- Features accessed and frequency of use
E. Device and Technical Data
- IP address
- Device type
- Operating system
- Browser
- Network information
F. Payment Information
- Mobile money confirmations
- Bank transaction references
- Billing history
- Subscription records
We do not store full credit/debit card numbers.
G. Cookies and Analytics
- Cookies for authentication and security
- Analytics data to understand performance and improve services
How We Use Your Information
We use collected data to:
- Create and maintain user accounts
- Provide and operate our platforms
- Deliver booked services and business functions
- Process payments, subscriptions, or invoices
- Improve system performance and user experience
- Personalize your dashboard and platform usage
- Detect and prevent fraud, unauthorized access, or security threats
- Provide client support and technical assistance
- Comply with national and international regulations
- Monitor service quality, performance, and reliability
- Generate usage statistics (anonymous unless required for support)
Data Protection and Security
We apply strict security measures including:
Encrypted communication (HTTPS/TLS)
Secure servers and firewalls
Password hashing
Access restrictions for staff
Regular system audits and vulnerability checks
Backup and recovery systems
Least-privilege access principles
Log monitoring for suspicious activity
Although we take strong measures to protect your data, no system is completely secure. You use our services at your own risk.
Data Storage
- Data is stored securely in trusted servers or cloud platforms.
- Retention time depends on service type, legal requirement, or client request.
- Deleted accounts may be retained temporarily for security, backups, or legal compliance.
Data Sharing
We do NOT sell your personal information.
We may share data only with:
- Service providers that help us operate the platform (hosting, payments, SMS services).
- Legal authorities when required by law or court order.
- Business clients when user information is needed for service delivery (for example, in Kwely bookings or invoices).
- Third-party integrations that you choose to use.
All third parties must follow confidentiality and data protection standards.
International Data Compliance
LIGHTMGROUP follows widely recognized data protection principles inspired by:
- GDPR (EU Data Protection Rules)
- ISO/IEC data security standards
- Rwanda data protection requirements
We aim to meet global compliance for international clients.
Data Rights
You may request:
- Access to your information
- Correction of incorrect data
- Deletion of your account or files
- A copy of your data (export)
- Limitation of processing
- Withdrawal of consent, where applicable
Contact: info@lightmgroup.com
Children's Privacy
Our platforms are not designed for children under 13.
Children aged 13–17 must use the services with permission from a parent, school, or guardian, depending on the platform.
We do not knowingly collect sensitive data from children without proper authorization.
Cookies
We use cookies to:
- Keep users logged in
- Improve security
- Personalize features
- Track system performance
You can disable cookies in your browser, but some features may stop working.
Analytics and Monitoring
We may use analytics tools to understand:
- Traffic
- Performance
- Errors
- User patterns
These analytics do not personally identify you unless needed for support or security.
Third-Party Integrations
Some platforms integrate with external services such as:
- Payment gateways
- Mobile money
- Email providers
- SMS gateways
- Google Maps
- API services
Each provider has its own privacy practices. We are not responsible for external platforms.
Data Transfers
If data must be stored or processed outside your country, we ensure it is handled with strong protection and legal compliance.
Data Breach Notification
If a data breach occurs, we will:
- Investigate the incident
- Secure affected systems
- Notify affected users when required
- Cooperate with legal authorities
User Responsibilities
Users agree to:
- Provide accurate information
- Keep passwords private
- Report suspicious activities
- Use our platforms responsibly
- Not upload harmful or illegal content
Updates to This Privacy Policy
We may update this policy to reflect changes in services or legal requirements.
Continued use of our services means you accept the updated policy.
Your Privacy Matters
We are committed to protecting your data and being transparent about our practices. If you have any questions or concerns about how we handle your information, please don't hesitate to contact us.